PROCESSING TIME
At Butterfly, we aim to provide you with the best possible customer service and processing times. All orders are processed and shipped within 2-3 business working days, with the exception of big launch events, which may result in some delays. We value your business and appreciate your patience during these times. Please note that if you place an order after Friday 1 pm EST, your order will be processed on the next business day. Once your order is shipped, you will receive a notification email with your tracking information. We are committed to making your shopping experience as seamless as possible.
CANADA SHIPPING
We offer FREE Standard shipping on orders over $100 to the entire Canada. At Butterfly, we understand the importance of fast shipping delivery. That's why we provide Standard Shipping for our Canadian customers, Which guarantees delivery within 4-7 business days. We do our best to minimize your costs to make your shopping experience as smooth as possible. Please contact us if you have any further inquiries.
U.S SHIPPING
We offer FREE Standard shipping on orders over $100 to the entire US, and our Standard Shipping option usually takes 5-7 business days to arrive. If you need your order faster, we also offer Priority Shipping options for an additional fee. Please note that shipping times may vary depending on your location. We are always working to improve our shipping processes and provide you with the best service possible.
RETURN POLICY
Our return policy is simple, easy, and hassle-free. If for any reason you are not completely satisfied with your purchase, please send it back to us within 15 days of purchase for a refund or store credit. The item must be in its original condition, with all tags attached. Refunds will be issued to your original form of payment, and store credits will be emailed to you for future use. If you need assistance with your return, please feel free to contact our customer support team.