Everything you need to know — about our products, our orders, and why we do what we do.
About Butterfly Krafts
Butterfly Krafts is a Canadian store rooted in Palestinian cultural heritage. We make apparel, jewellery, and lifestyle goods that carry real cultural meaning — and we give 10% of every order to the Palestine Children's Relief Fund. That giving is built into how we operate, not bolted on as a marketing feature.
Because diaspora identity deserves to be reflected with dignity, and because solidarity should be something you can hold, wear, and carry — not just express online. We built the store for people who are already committed and looking for somewhere to put that commitment.
For the Palestinian diaspora who want to see their heritage in the things they live with. For everyone standing in solidarity with Palestine who wants their purchases to mean something. And for anyone who believes that what you buy and what you wear is a choice worth making carefully.
Yes. Butterfly Krafts was founded by Mai, a Palestinian-Canadian. The brand is rooted in lived connection to the culture it represents.
Yes — every hoodie and sweatshirt is designed and printed in Ontario, Canada. We are not a drop-shipper, and we don't fulfil through overseas services. Whatever printing method a design calls for, the work is done here — by us, in Canada — so we control the quality from file to finish. When your order arrives, it left a Canadian facility, not a foreign warehouse.
The PCRF Donation
10% of every order total goes directly to the Palestine Children's Relief Fund. It happens automatically with every purchase — it's not a seasonal campaign or a limited-time offer. It's the way we're built.
The PCRF is a non-political, non-profit organisation that provides free medical care and humanitarian relief to Palestinian children regardless of their religion or political affiliation. You can learn more at pcrf.net.
It comes out of our revenue, not in addition to what you pay. You pay the listed price — we give 10% of that to PCRF.
We are committed to transparency. If you have questions about our giving, reach out to us directly at hello@butterflykrafts.ca and we'll be glad to share what we can.
Not directly through our checkout — but you can donate any amount directly at pcrf.net. PCRF is a trusted non-profit providing free medical care to Palestinian children, and every dollar goes a long way. Your purchase already sends 10% to PCRF automatically — but if you want to give more, we fully encourage it.
Products
Our hoodies are made from an 80/20 cotton-polyester fleece at 380 GSM — a heavyweight blend chosen for durability, warmth, and print quality. The sweatshirts use a similar premium cotton-poly blend. Both are built to hold their shape and softness over repeated washing.
Yes — all our garments are pre-shrunk and engineered for low shrinkage, guaranteed under 5%. Washing cold and avoiding high heat in the dryer will keep shrinkage to a minimum. Sizing up if you're between sizes is always a safe call.
Yes. We choose our printing methods specifically for durability — the prints are designed to outlast the garment itself, not just survive a few washes. Whatever method a design calls for, our standard is the same: the graphic won't crack, peel, or fade with normal washing. To get the longest life out of your print:
Turn the garment inside out before washing
Machine wash cold (30°C / 86°F)
Use mild detergent — avoid bleach and fabric softeners
Tumble dry low or air dry flat
Do not iron directly on the print
With normal care, your print will still look sharp long after the fabric has worn in.
Turn it inside out before washing, machine wash cold (30°C / 86°F), use mild detergent only — no bleach or fabric softeners. Tumble dry low or air dry flat. Do not iron directly on the print. Following these steps keeps both the fabric and the graphic in the best condition over time.
Heavyweight. Our hoodies are 380 GSM — a substantial fleece weight that holds shape, keeps you warm in Canadian weather, and doesn't go limp after washing. These are built for real wear, not novelty use.
Yes — all our hoodies and sweatshirts are unisex. They're cut with a relaxed fit through the shoulders and chest that works across body types. Available in XS through 3XL.
The fit is relaxed — not boxy, but with room through the chest and shoulders. If you prefer a more fitted look, size down. If you like an oversized streetwear feel, stay true to size or size up. Each product page includes a size chart. If you're unsure, email us at hello@butterflykrafts.ca and we'll help.
Yes — every product page includes a size chart directly above the size selection buttons, just below the product images. It shows measurements in both inches and centimetres so you can find your perfect fit before ordering. If you're still unsure after checking the chart, email us at hello@butterflykrafts.ca and we'll help.
Yes. Every hoodie and sweatshirt is designed and printed in Ontario, Canada — not outsourced to overseas factories. We work with suppliers whose practices align with our values, and we maintain direct oversight of the production process from design to fulfilment.
Sometimes. Sign up for our newsletter to be the first to know when items come back, or follow us on Instagram @butterflykrafts.ca.
Yes — digital gift certificates are available at butterflykrafts.ca/giftcertificates.php. They make a meaningful gift for anyone who wants to show solidarity through what they wear or display in their home.
Absolutely — our pieces make meaningful gifts. No price invoice is included in the package, so the recipient won't see what you paid. If you'd like to include a gift message or gift receipt, just mention it in the order notes at checkout and we'll take care of it.
Yes — we accommodate bulk orders for campus groups, mosques, solidarity organisations, and community events. Reach out at hello@butterflykrafts.ca with your quantity and timeline and we'll work something out.
Orders & Shipping
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and any major credit card. All transactions are processed securely at checkout.
Only one discount code can be applied per order. If you have an ambassador code and a promotional code, use whichever gives you the better deal — they can't be combined.
We currently ship within Canada. We're working on expanding to the US and internationally in the second half of 2026 — stay tuned.
Orders are packed and dispatched within 1–3 business days of purchase. Standard delivery takes 5–8 business days from dispatch across Canada. If you're in Ontario (including the GTA), you'll typically receive your order within 2–4 business days from dispatch. Expedited options are available at checkout.
Yes — free standard shipping on all Canadian orders over $99 CAD. No code needed.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status at butterflykrafts.ca/order-status/.
We process orders quickly, so changes aren't always possible. If you need to make a change, contact us immediately at hello@butterflykrafts.ca and we'll do our best.
We currently ship within Canada only, so there are no customs fees, duties, or import taxes on any order. Everything ships domestically from Ontario. Once we expand to international shipping in the second half of 2026, customs duties and import taxes will be the responsibility of the customer unless the shipment is marked as DDP (Delivered Duty Paid) — we'll make this clear at checkout when international shipping launches.
Don't panic — this happens. Here's what to check first:
Check around your door, mailbox, and any secure building areas
Ask neighbours if a parcel was left with them
Wait 24 hours — carriers sometimes mark as delivered a day early
Check with anyone else at your address who may have brought it in
If it's still missing after 24 hours, email us at hello@butterflykrafts.ca with your order number and we'll open an investigation with the carrier right away.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags still attached and returned in their original packaging.
Email us at hello@butterflykrafts.ca with your order number and the size you'd like to exchange for. We'll confirm availability and walk you through the process. Items must be unworn and unwashed with tags attached. See our full Shipping & Returns page for details.
Email us at hello@butterflykrafts.ca with your order number and reason for return. We'll take it from there.
Return shipping is the customer's responsibility. We recommend using a tracked service so your return doesn't get lost in transit. Once we receive the item and confirm it meets our return conditions, we'll process your refund.
Once we receive and inspect your returned item, we'll process the refund within 2 business days. From there, it typically takes 1–2 weeks to appear on your statement depending on your payment method and bank. If you haven't seen it after 2 weeks, email us at hello@butterflykrafts.ca and we'll check on it.
Final sale and clearance items are not eligible for return or exchange.
Reach out to us immediately at hello@butterflykrafts.ca with your order number and a photo. We will make it right — no hassle.
Ambassador Programme
Yes. If your platform is rooted in Palestinian or diaspora identity, Palestine solidarity, or the belief that what you wear should mean something — we'd love to have you. Learn more and apply at butterflykrafts.ca/butterfly-ambassador/.
10–15% commission on every sale made through their personal link, depending on the product category. Their audience also gets 5% off every order placed through the link. And 10% of every sale still goes to PCRF — on top of everything else.